Returns & Refunds Policy

At SOL THRU WEAR®, we want you to be happy with your purchase. We offer a 30-day return and refund policy, subject to the conditions below.

For all return, exchange, refund, or damaged item enquiries, please email returns@solthruwear.com.au with your order number.

1. Returns

You have 30 days from receiving your order to request a return.

To be eligible for a return:

• Items must be in their original, unworn and unused condition.

• All original tags and hygiene liners must remain attached and intact.

• Items must show no signs of wear, washing or damage.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable.

Sale items: All sale items are final sale and cannot be returned or exchanged for change of mind.

To request a return, email returns@solthruwear.com.au. Once your request is accepted, we will provide instructions on where and how to return your item.

Please do not send items back without contacting us first.

2. Exchanges

If you would like a different size, style or print, please contact us within 30 days of receiving your order.

The fastest way to exchange an item is to return your original purchase and place a new order for your preferred item once your return has been accepted.

All exchanges must meet the original condition requirements outlined above.

Customers are responsible for return shipping costs for change-of-mind exchanges. Original shipping charges are non-refundable.

Sale items cannot be exchanged for change of mind.

To request an exchange, email returns@solthruwear.com.au.

3. Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Refunds can only be issued to the original payment method. If you no longer have access to that account or card, please contact your bank or payment provider to arrange access to the funds.

Original shipping charges are non-refundable for change-of-mind returns.

To request a refund, email returns@solthruwear.com.au.

4. Damaged, Faulty or Incorrect Items

We carefully inspect our products before dispatch and keep photographic records of their condition.

Please inspect your order when it arrives. If your item is damaged, faulty, not as described, or you have received the wrong product, contact us as soon as possible at returns@solthruwear.com.au.

Please include your order number, a description of the issue and photos where possible.

We will review your request and provide instructions on the next steps.

If your item is confirmed to be faulty, damaged, incorrect or not as described, SOL THRU WEAR® will cover the reasonable return shipping costs.

We accept requests for refunds or exchanges relating to faulty items within 30 days of receipt under this policy. Your rights under Australian Consumer Law may apply beyond this period.

Important Information

SOL THRU WEAR® is not responsible for return parcels lost in transit where we have not arranged the return shipping. We recommend using a tracked shipping service.

For deliveries left without a signature under an authority-to-leave instruction, please contact us if there is an issue so we can review the circumstances.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Contact: returns@solthruwear.com.au